Orders
Managing orders, fulfillment, refunds, and documents in Stilmerce.
Orders
Go to Admin → Orders to manage all orders.
Order Statuses
| Status | Meaning |
|---|---|
| Pending | Payment not yet confirmed |
| Processing | Payment confirmed, preparing for shipment |
| Shipped | Handed over to the carrier |
| Delivered | Customer confirmed receipt |
| Cancelled | Order was cancelled |
| Refunded | Refund processed |
Finding Orders
Use the filters at the top of the order list:
- Search by order number, customer name, or email
- Filter by status, date range, or payment method
- Sort by date, total, or customer name
Updating an Order
Open an order and use the status dropdown to change its state. Add an internal note if needed. The customer receives an email notification when the status changes (except for internal status changes marked as private).
Shipping
If the Hepsijet plugin is active, a Create Shipment button appears on the order detail page. This sends the shipment to Hepsijet and stores the tracking number against the order.
The tracking number and a carrier link are then visible to the customer in their order history.
Refunds
To issue a refund:
- Open the order
- Click Refund
- Select which items to refund and the quantities
- Choose whether to restock the items
- Confirm
The refund is applied to the original payment method. The order status changes to Refunded (or Partially Refunded for partial refunds).
Documents
From the order detail page you can download:
| Document | Contents |
|---|---|
| Invoice | Order summary, billing address, itemized totals, tax |
| Packing Slip | Items and quantities, shipping address — for warehouse use |
| Shipping Label | Formatted label for the carrier |
All PDFs use your store name and contact details from Settings. Turkish character support is built in.
Bulk Actions
Select multiple orders from the list to:
- Bulk update status
- Bulk download invoices (as a ZIP)
- Export selected orders as CSV
Export
Click Export at the top of the order list to download all orders (or a filtered subset) as a CSV file.
AI Tools
If the AI Core plugin is active, orders flagged as anomalous by the anomaly detection system show an alert badge. Click the badge for a summary of why the order was flagged.